The dealership you ordered from will accept returns or exchanges of applicable Motorcraft®, Ford Parts, Omnicraft, Ford Accessories, and Lincoln Accessories postmarked within 30 days of your receipt; and, credit you within 30 days after return of the part(s). All returns and exchanges must be returned to the dealership in person or via shipping (solely at your expense except in the case of dealership error); in the original box; in new, non-installed, resalable condition; with all instructions and hardware; and in the condition it was received. If all of these conditions are not met, it is at the dealership's discretion to accept the return. If you opted not to provide a VIN(s), the dealership, at its discretion, may not be responsible for incorrectly ordered parts. Shipping is non-refundable.

Attempting to return any parts or assemblies that have been tampered with in a manner that affects the re-salability and/or safety of the part(s) is prosecutable under the law, and these parts and assemblies are not eligible for return credit, refund and/or exchange.

Ford Motor Company offers 100% core credit on Motorcraft and Ford Parts regardless of damage or quality of the returned core, provided the returned core meets the following conditions:

Returned core is the same part as the assembly purchased.

Core is 100% complete with all parts attached and all fluids drained and is returned in its original package.

A core is typically a rebuildable part used as a partial trade-in for a new or rebuilt part and a 'core charge' is similar to the deposit paid for a returnable can or bottle. It is an additional charge at the time of purchase to promote the return of the core when the part is replaced. When the core is returned the charge is refunded.

Unfortunately, our high quality breeds a lot of imitation. Every Ford Part is stamped with the Blue Oval or Motorcraft® brand so that you know it’s authentic. If a part you received does not have one of those stamps, then it’s not a Ford Part.

To report a counterfeit part, visit: www.Fordbrandprotection.com

Ford Motor Company takes the reputation and legality of its parts very seriously. If you suspect you've received a fake Ford Part – one in Ford Parts or Motorcraft® packaging that is not stamped with the Blue Oval or Motorcraft® brand – we’d greatly appreciate knowing about it. Information will be reviewed and handled discreetly and professionally by a trained Ford Motor Company representative. Visit Fordbrandprotection.com for more information.

The material safety data sheets (MSDS) are part of the Federal Hazard Communication Standard. This regulation is administered by the Occupational Safety and Health Administration (OSHA) under the Occupational Safety and Health Act of 1971 with its amendments. The purpose of the Hazard Communication Standard is to provide information to people who may be exposed to hazardous materials in their jobs. The MSDS also contains information required to comply with various federal and state regulations in written form.

Chemical manufacturers and importers are required to obtain or develop a material safety data sheet for each hazardous chemical they produce or import. Distributors are responsible for ensuring that their customers are given a copy of these MSDS. Employers must have an MSDS for each hazardous chemical they use.

If you have any questions relating to the information on an MSDS hotline, please contact the Ford MSDS hotline via:

Phone: 1-800-448-2063

Fax: 1-800-466-3753
Email: msds@brownart.com

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives or give us a call at 844-589-0060, Monday - Friday, 9:00 a.m. to 7:00 p.m. EST.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Omnicraft is the newest member of the Ford lineup of parts, offering affordable, reliable parts, designed for non-Ford/Lincoln vehicles. Omnicraft competes head-on with the major aftermarket companies on price, quality and warranty.

Yes, you will receive an email confirmation from your preferred shopping dealer, keeping you informed of your order’s status. Please note: your shipping dealer may include an update/status message if your order isn’t available for shipping or pickup yet. If your parts are arriving from the warehouse, your shopping dealer will give you an estimated time of arrival. Your dealer will then email you when your order has shipped or is ready for pickup.

In addition to their stocked inventory, your shopping dealer receives shipments daily and can get most parts delivered to their shop by the next business day. However, if unusual circumstances arise, such as a part being back-ordered, a delay in shipment may occur. Collision body repair parts may take two days to procure due to special freight-handling requirements.

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within two hours of placing your order, please check if the email you registered with at FordParts.com is correct.

In most circumstances, depending on availability, your parts will be shipped overnight. There are rare circumstances that could prevent overnight delivery (i.e. FedEx shipping delay). If you have any issues receiving your order please contact customer service.

FordParts.com now offers free shipping on orders of $30 and over. We value our repeat customers and know that free shipping is one reason why our customers like shopping for parts on FordParts.com. In rare circumstances, a signature may be required.

In order to meet the needs of our valued customers, FordParts.com is giving you the freedom of choice. Buy parts on our site and choose two or three day home or business delivery. You can also pick up your order at your preferred dealer.

If an item is in stock, the shipping time depends on which shipping option you’ve chosen and how many items are in your complete order. If all of your parts are in stock, the order will be processed and shipped generally one to two business days after receiving your order. However, if unusual circumstances arise, such as a part being back-ordered, a delay in shipment may occur. Collision body repair parts may take two days to procure due to special freight-handling requirements. If the part is on back-order you will be notified by email.

When your shopping dealer finalizes your order, the system automatically triggers an email, informing you that your order has shipped. However, the email may have been sent to you, but your order may be delayed because parts are in a warehouse or are back-ordered. You will be notified if there are any delays. You may also check the tracking number, Chat with one of our representatives or contact your shopping dealer directly.

You can find instructions and conditions for returning a part in the FordParts.com return policy. You should contact your selling dealer directly or you can Chat with one of our representatives.

If you’ve received a damaged part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy as soon as possible.

If you included a VIN in your order and received an incorrect part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy.

If you did not include a VIN, your selling dealer, at their discretion, may not be responsible for incorrectly ordered parts. Also, please note that certain parts may not be eligible for return if installed or opened (i.e., certain electronics and safety-related items). If you have any questions, contact your selling dealer or our Chat representatives.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives or give us a call at 844-589-0060, Monday - Friday, 9:00 a.m. to 7:00 p.m. EST.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

You will be asked to choose a preferred dealer as part of the registration process. Your preferred dealer will be the default dealer you shop with on FordParts.com. Their prices, parts availability and promotions will display when you search for the parts you need.

You can make any dealer your preferred dealer by clicking the “Shop Dealer” button on that dealer search results or details page.

Changing your preferred dealer means you will be shopping from the new preferred dealer. You will see that dealer’s prices, parts availability and promotions when you search for the parts you need.

If you are a sponsored customer of a particular preferred dealer, you will be able to enjoy that dealer’s benefits of sponsorship only during the time(s) you have them currently selected as your preferred dealer.

You do not need to register to purchase parts from this website. However, registering can help you order parts faster by allowing you to enter your shipping and billing information just once, instead of every time you order. You will also be able to opt in to receive via email special promotional offers that are only available to registered customers.

Sponsorship invitations are reserved for Ford fleets of at least five vehicles or independent repair shops that have a current tax ID code. With a sponsorship, you’ll be able to build a strong relationship with your sponsoring dealer’s sales team, plus:

• Establish a line of credit and special payment terms2
• Receive custom pricing and occasional promotional offers
• Allow other authorized buyers in your shop to purchase under your account
• Get a subscription to the complete Ford Technical Resource Center (TRC), 2 including service publications, key code lookup, technical service bulletins (TSBs), technical training and more

2Service may not be offered by all sponsoring dealers and purchase thresholds may apply.

When you register, you will be asked to choose a preferred dealer. If you have a Ford fleet of at least five vehicles, or if you represent an independent repair shop and have a current tax ID code, you can request a sponsorship by going to "My Profile" and clicking on "Dealers You Are Shopping From" then click on "Request Sponsorship" from one of your saved dealers.

Entering this information lets us offer you site features that are customized to your business needs. Your business type does not affect the pricing offered by individual dealers.

On the "Vehicles" page of the "My Profile" section, you may enter information about any vehicle(s) you frequently need parts for. You’ll then be able to search for parts for those vehicles quickly by clicking the "My Vehicles" tab on the homepage. The feature is available for all registered customers, but should be most helpful to fleet managers.

The vehicle number field on the "Vehicles" page of the "My Profile" section is for your reference only. Depending on your business needs, you may enter a fleet number, a repair order reference or leave this field blank.

The vehicle description field on the "Vehicles" page of the "My Profile" section is for your reference. You will enter the information in the text field. This description will display under the "My Vehicles" tab on the homepage to make your parts search faster and easier. The feature is available for all customers, but should be most helpful to fleet managers or repair shops with loyal customers.

Instructions for uploading a vehicle list are included as part of the registration process and are available at any time afterward on the "Vehicles" page within the "My Profile" section. The feature is available for all registered customers, but should be most helpful to fleet managers.

A comma-separated values (CSV) file is a type of file format available in Microsoft® Excel that is used for transferring your vehicle list spreadsheet to the database that FordParts.com uses.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives or give us a call at 844-589-0060, Monday - Friday, 9:00 a.m. to 7:00 p.m. EST.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

You can access your shopping cart at any time by clicking the shopping cart icon at the top right of the site.

Due to federal regulations, certain hazardous materials cannot be shipped directly to you. Certain other parts are simply too large and heavy to ship via FedEx. In some cases, your preferred dealer may be able to make other shipping arrangements with a local transportation company; contact them directly for details. We apologize for any inconvenience.

If your business has ongoing parts stocking requirements, you may upload a stock order. You can access instructions for uploading your stock order by clicking the “Upload a Stock Order” link under "Cart Tools" in your shopping cart.

Your stock order list can only contain 250 line items, line items after 250 will not be uploaded to your cart. If your stock order list contains column headers, you will need to indicate this during the upload process, this header row will be ignored by the system and line items 2-251 will be uploaded.

A comma-separated values (CSV) file is a type of file format available in Microsoft® Excel that is used for transferring your spreadsheet to the database FordParts.com uses.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives or give us a call at 844-589-0060, Monday - Friday, 9:00 a.m. to 7:00 p.m. EST.

If you have any questions or concerns related to your purchase, please contact your selling dealer directly.